FAQs

Q: How can I place an order?
A: Simply browse our products, add items to your cart, and proceed to checkout. It only takes a few clicks!

Q: What payment methods do you accept?
A: We accept major credit/debit cards and other secure payment options at checkout.

Q: How long does shipping take?
A: Shipping usually takes 7–15 business days, depending on your location. You’ll receive tracking details once your order has been shipped.

Q: Can I track my order?
A: Yes! You can track your order using the Track Order page on our website.

Q: What is your return policy?
A: We offer 30-day returns on most items. Please ensure the product is unused and in its original packaging.

Q: How do I request a refund?
A: Contact our support team with your order number. Once approved, your refund will be processed within 5–7 business days.

Q: How can I contact BrightBasket?
A: You can reach us through our Contact Page or by email. Our team usually replies within 24 hours.